Delivery Terms & Conditions

Thank you for choosing The Hot Tub People. Please read the following terms and conditions carefully. By proceeding with your purchase, you agree to abide by these terms and conditions.

1. Balance is due in full 3 weeks prior to pickup/delivery, by bank draft, certified cheque or cash.
2. All prices are cash discounted; a fee of up to 4% will be added to credit card payments (excluding deposit)
3. Deposits are non-refundable. All products remain property of seller until balance is paid in full.
4. Cancellations will result in a 35% restocking fee.
5. In stock products are to be delivered within 30 days. After 30 days, storage fees of $150/month will apply to the order.
6. Custom order products are to be delivered within 30 days of arrival. After 30 days, storage fees of $150/month will apply to the order.
7. Custom orders are to be paid in full on order and are non-refundable.
8. Sales rep is not authorized to alter factory warranty.
9. There are no verbal agreements.
10. The Hot Tub People is not responsible for shipping or production delays.

By completing your purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions in their entirety. If you have any questions or concerns, please let us know prior to making your purchase.